Returns and refunds
We want you to feel comfortable ordering from TOMI BEAUTY. This policy explains change-of-mind returns as well as your rights when a product is faulty, damaged or not as described.
Change of mind
You may request a return within 30 days of delivery when the product is unused, unopened, in its original sealed packaging and in resalable condition. Because our range includes personal and intimate care products, opened or used products cannot be accepted for change of mind for hygiene and safety reasons. Original delivery charges are not refundable, and return postage is the customer responsibility.
Faulty, damaged or incorrect items
If an item arrives faulty, damaged, leaking or different from what you ordered, email hello@tomibeauty.store within seven days of delivery. Include your order number, a description of the issue and clear photographs. We will assess the matter promptly and, where appropriate, arrange a replacement, refund or another remedy at no additional cost.
How to request a return
Contact us before sending anything back. Approved returns must be securely packed and include the return reference we provide. Please use tracked postage, as we cannot accept responsibility for a change-of-mind return that is lost in transit.
Refund timing
Approved refunds are issued to the original payment method after the returned item is received and inspected. Bank processing times vary, but funds commonly appear within 5–10 business days after issue.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.